We are truly excited to have you aboard! Thank you for choosing to use our services.
These Terms and Conditions (the “Agreement”) shall apply and govern the commercial Proposal/Purchase Order pertaining to Talentpool Software submitted to and/or accepted by the Licensee, for the purpose of license or use of the Software and Services subscribed or accessed by the Licensee as per the applicable Proposal/Purchase Order.
By requesting an authorized user account creation, accessing, browsing, and/or otherwise using the software or the services, the licensee acknowledges that the licensee has read, understood, and agrees to be bound by this agreement. If you do not agree to be bound by this agreement, we encourage you not to access, browse or otherwise use the software or the services.
4. Schedule 1 –The Support Services
1.General:
This Agreement constitutes the entire agreement between the Parties and supersedes any prior understanding or representation of any kind preceding the date of this Agreement, and may not be amended, supplemented, varied or otherwise changes except in writing.
2.Coordinators:
a.Talentica will appoint a Single Point of Contact (“SPoC”) (Product Specialist) who will coordinate with Talentica on all day-to-day matters related to support of the System. Talentica will share the contact details of SPOC including mobile numbers and will also share escalation matrix in case of non-resolution of defects within agreed SLAs
b.Talentica will also appoint a Single Point of Contact for daily coordination. Licensee will share the contact details of SPOC and escalation matrix
3.Support timings:
The Support team of Talentica will be available at the Support Centre as per the following timings (Indian Standard Time):
Regular Support
Monday to Friday 09:30 to 18:30 hours
- * Excluding all holidays
4.Product Support Methodology
.
Initiation
Licensee shall raise an issue through the mail, telephone or fax. Licensee is requested to provide all details regarding the Ticket (e.g.: error simulation steps, error log file Impact on operations etc.) to ensure a prompt solution. Ticket, on receipt, will be allotted a unique ticket number by the SPOC. All subsequent communication and tracking of the request are to be with reference to this Ticket number.
Ticket Initiator
For Support requests, the following representatives of the Talentica may raise Tickets:
- Single Point Contact (“SPOC”), or notified backup to the SPOC
- Technical Coordinator or Database Administrator for a site, or notified backups
- Notified team reporting to the SPOC
Initiation of Ticket through E-mail/Fax/ Phone
Support Requests will be initiated through e-mail, fax or phone. Customer are requested to provide a generic mail Id for initiating and updating status about the Tickets
Closure of Ticket
Licensee SPOC will accept if the issue is fixed and close by acknowledging the mail send by the Talentica SPOC.
5.Upgrades to the Software Product
In the event Licensor generally releases any upgrades or updates of Talentpool Software or the subscribed modules of Talentpool Software, during Licensee’s subscription to the support services provided by Licensor, Licensor agrees to provide such upgrades or updates to Licensee without any additional fees for the modules subscribed by the Licensor. The upgrades to Talentpool Software will relate to:
- Changes due to correction of known bugs, defects or functional deficiencies, which have been resolved till the date of release of scope document of the upgrade to Talentpool Software.
- Changes made by Talentica Software, at its sole discretion, to improve performance, user interface and/or the functionality offered by Talentpool Software.
- Changes based on the suggestions received from other customers of Talentpool Software.
6.Support Topic Limitations
Support is limited to the following areas: installation, upgrade assistance, and basic usability and basic functionality. The SLA does not cover inquiries on business practices, nor does it include application customization or training.
7.Restrictions
Talentica may limit or terminate support service in the event that the Customer uses the service in an irregular, excessive, abusive or fraudulent manner or in violation of terms and conditions of this Agreement. The SLA does not include support relating to issues arising out of the Customer’s use of the software in a manner, for which it was not designed, or Customer’s negligence, misuse or modification of the software.
8.Exclusions
Talentica will not be bound by terms & conditions of this SLA in the following circumstances:
- Failure of hardware, communication circuits, electricity supply or other vital services or hardware not supplied by Talentica
- Configuration or DNS issues beyond the control of Talentica.
- Failure by the Customer, its employees, subcontractors, agents or other third parties to comply with an instructions issued by Talentica;
- Scheduled service downtime
Parties agree that, Talentica may from time to time require scheduled service downtime in order to upgrade Talentpool version or apply patches. Talentica shall notify the Customer in writing of the scheduled service downtime, (except in case of emergency maintenance and unscheduled maintenance), if such scheduled service downtime is not agreed between the parties in this Agreement: (i) a notice of no later than 7 days prior to the start of the same for scheduled service downtime to be provided, (ii) a noticed of no later than one hour prior to the start of unscheduled service downtime to be provided to Customer. Such notice shall include an estimated duration of, the scheduled service downtime.
14. Terms and Conditions for Talentpool Lite
Razorpay Terms and Conditions
Last updated on Jan 22 2024
For the purpose of these Terms and Conditions, The term “we”, “us”, “our” used anywhere on this page shall mean TALENTICA SOFTWARE I PVT LTD, whose registered/operational office is B 7/8 Anmol Pride, Baner Road Pune MAHARASHTRA 411045 . “you”, “your”, “user”, “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.
Your use of the website and/or purchase from us are governed by following Terms and Conditions:
- The content of the pages of this website is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.
- Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.
- From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information.
- You may not create a link to our website from another website or document without TALENTICA SOFTWARE I PVT LTD’s prior written consent.
- Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India .
- We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time
Cancellation and Refund
Cancellations and Refunds are not entertained.
Shipping
No Shipping is required.
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If you have any questions about the Terms and Conditions or practices of this site, please write to us at info@thetalentpool.co.in